CQC needs clinical oversight by a member of the team for has a good working knowledge of medical and nursing domains, QoF and audits etc.
When the call comes from CQC that individual is then placed to have a good understanding of where their organisation is…
I recently had an e-mail from CQC inspector who had received an anonymous complaint about our service. This covered four key aspects of our organisation: complaints, staff appraisals, infection control and fire risk assessment.
Having used package from everything CQC I was able to quickly place my hands on the key audits and information the inspector required, going back to her within 16 hours, with a positive outcome “Thank you so much for your quick, comprehensive and clear responses”.
It isn't enough to hand the responsibility to a practice manage or deputy, as the registered manager you need a good system to support you in the role.
Dr Benjamin Kay
Harcourt Medical Centre
