This outcome requires that the Registered Manager must be competent and must undertake appropriate training to carry out their responsibilities.

Outcome in plain English

25A The registered person must have proper training so that they have the relevant skills for the job. They should have

  • Up to date knowledge and must comply with requirements of their service
  • An understanding of the staffing and premises requirements
  • A good organisational structure
  • A good processes and management system
  • Use the system to reduce risks and review on a regular basis
  • Understand policies, processes and all standards

25B Effective management

The registered person must have proper planning to keep skills up to date so that they:

  • Provide appropriate care
  • Maintain patient involvement and rights
  • Meet patient needs and follow legislation
  • Meet the standards of the statement of purpose



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