This outcome is about your management qualities and qualification to deliver the services. The tests include good character, fitness for the role, and necessary qualifications, skills and experience.

Outcome in plain English

22A As the provider, you must demonstrate the following:-

  • You are honest, reliable and trustworthy
  • You are competent
  • Your organisation has physically and mentally fit people to do the job, and you help those members who  aren't.
  • If you don't have a registered manager, then you have enough skilled people to run the organisation
  • You have passed all the CRB and other checks
  • You give your manager all the resources they need
  • You have given full authority to your manager to do their job

22B The provider must be able to do the following:

  • You must be able to plan your actions
  • You have to put Patients first
  • Safeguard your patients
  • Repeats 12A about recruiting appropriate staff
  • You must do what you said in your statement of purpose
  • Recognise weaknesses in skills and fix it

22C Legal responsibilities

  • You must inform the CQC if any of the following happen to you:-
  • Any convictions, cautions and warnings you get
  • Any professional/regulatory actions against you
  • Voluntary arrangements, bankruptcy etc.
  • You must understand the CQC registration requirements
  • You must comply with all laws and regulations
  • Give the CQC information when they request it
  • Co-operate in all investigations


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