Any unintended or unexpected incident that appears to have resulted in the Service user suffering any of these below:

  • Death as a result of the incident
  • Impairment of the sensory, motor or intellectual functions, which has or likely to last, for a continuous period of at least 28 days
  • Changes to the structure of the service user’s body
  • Prolonged pain or prolonged psychological harm
  • Shortening of the life expectancy of the service user

Or, where the Service User requires treatment by a health care professional in order to prevent:

  • Death of the service user, or
  • Any injury which, if left untreated, would lead to one or more of the outcomes mentioned above

Primary Care Networks (PCNs)

Partnered with the NAPC, the largest PCN network in England


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