1. Evidence of assurance of the quality of your service.
  2. Focus on the specific key lines of enquiry for your type of service to gather this evidence.
  3. CQC has published a list of these specific KLOEs for each type of service.

Details that will be noted down by Inspector:-

  • The discussion you have around the questions raised
  • Specific risks identified
  • Examples of good practice and improvements to the service

Audio recording will only be made in exceptional cases, and if so, you will be asked for consent at the start. CQC do not expect you to record the call.

The inspector will prepare an overall monitoring summary of their findings.

Primary Care Networks (PCNs)

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