A common myth is that Providers must customise their policies

This is what the CQC says: ".....this does not mean providers must necessarily customise policies in order to comply with the regulations".
However, it does not help that Inspectors often contradict this by commenting that you should customise policies.

How people read this:
I should add my logo and name to show it is for my organisation
I should change the wording and add names of Officers so it looks customised for me

What it really means:
Customise it to your particular circumstances IF NECESSARY
Otherwise, it is ok to use the standard best practice policy template



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