Establishing a single inward bound call centre will enable better handling of appointments through triage, prioritisation, signposting and managing Patient Pathways.

This will ease up Reception workloads, allow better planning of inbound Patients, and result in improved face-to-face service.

This online triage team can focus their skillsets on being Care Navigators.

The entire service will benefit from a balanced and reduced workload and the care process will improve when Patients have a better understanding of signposting and care pathways.

Primary Care Networks (PCNs)

Partnered with the NAPC, the largest PCN network in England


NAPC logo large

The leading independent resource for CQC compliance

home who reads us
If you are part of an NHS body or a Membership or Regulatory organisation, you may qualify to use our products as a Reference Standard.