On Monday morning, I showed two of my more senior staff these Passports and asked them what they thought

By lunchtime, they had read through dozens of topics, and volunteered to take over and teach other staff.

By Tuesday, we had a total culture change, every member of staff had embraced this new Passport and couldn't stop talking about it.

By Wednesday, our staff meeting day, the entire agenda on training was being run by my staff

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