The 16 core essential outcomes:




Summary of Outcome

Involvement & Information  1 Respecting and involving people who use services People understand the care and treatment choices available to them.
They can express their views and are involved in making decisions about their care.
They have their privacy, dignity and independence respected, and have their views and experiences taken into account in the way in which the service is delivered.
 2 Consent to care and treatment People give consent to their care and treatment, and understand and know how to change decisions about things that have been agreed previously.
Personalised care, treatment and support  4 Care and welfare of people who use services People experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.
 5 Meeting nutritional needs People are encouraged and supported to have sufficient food and drink that is nutritional and balanced, and a choice of food and drink to meet their different needs.
 6 Cooperating with other providers People receive safe and coordinated care when they move between providers or receive care from more than one provider.
Safeguarding and Safety  7 Safeguarding people who use services from abuse People are safeguarded from abuse, or the risk of abuse, and their human rights are respected and upheld.
 8 Cleanliness and infection control People experience care in a clean environment, and are protected from acquiring infections.
 9 Management of medicines People have their medicines when they need them, and in a safe way. People are given information about their medicines.
 10 Safety and suitability of premises People receive care in, work in or visit safe surroundings that promote their wellbeing.
 11 Safety, availability and suitability of equipment Where equipment is used, it is safe, available, comfortable and suitable for people’s needs.
Suitability of Staffing  12 Requirements relating to workers People are kept safe, and their health and welfare needs are met, by staff who are fit for the job and have the right qualifications, skills and experience.
 13 Staffing People are kept safe, and their health and welfare needs are met, because there are sufficient numbers of the right staff.
 14 Supporting workers People are kept safe, and their health and welfare needs are met, because staff are competent to carry out their work and are properly trained, supervised and appraised.
Quality and Management  16 Assessing and monitoring the quality of service provision People benefit from safe, quality care because effective decisions are made and because of the management of risks to people’s health, welfare and safety.
 17 Complaints People and those acting on their behalf have their comments and complaints listened to and acted on effectively, and know that they will not be discriminated against for making a complaint.
 21 Records People’s personal records are accurate, fit for purpose, held securely and remain confidential. The same applies to other records that are needed to protect their safety and wellbeing.

(To print a Quick Guide to the 28 outcomes CLICK HERE)


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