How these providers failed at everything all at once
We looked at two particular inspection failures, one had as many resources as you could wish for and another being your usual smaller provider with one Manager.
Both had comprehensive policies; an online document management system; and generally provided good care.
Things ran smoothly. Everything looked fine.
At The inspection
It all looked good on paper, so the CQC Rating came as a shocker.
Senior Management is shocked!
Information isn’t to hand, processes are not always followed, there are gaps in the system, things are not done properly.
2024 Inspections will be even more challenging as the focus shifts to “Feedback” which most systems are not designed for
This rating will stay on their web site until the next inspection. That could be the next 5 Years, unless you ask for a reinspection.
Lessons learnt
- It is not just about having the best policies or more human resources
- 99% of the inspection is about continuous compliance
- Don’t let the inspector be the first to find your weaknesses
The solution
CQC inspections are based on your performance over the last 12-24 months. By the time an inspection is announced, it is already too late to prepare.
The registered Manager is central to an inspection. The uncomfortable truth is that the Registered Manager delegated everything, did not monitor, and took their eye off the ball.
