Any unintended or unexpected incident that appears to have resulted in the Service user suffering any of these below:

• Death as a result of the incident
• Impairment of the sensory, motor or intellectual functions, which has or likely to last, for a continuous period of at least 28 days
• Changes to the structure of the service user’s body
• Prolonged pain or prolonged psychological harm
• Shortening of the life expectancy of the service user

Or, where the Service User requires treatment by a health care professional in order to prevent:

• Death of the service user, or
• Any injury which, if left untreated, would lead to one or more of the outcomes mentioned above