Customisation means you get things setup exactly as you like it. However, this takes up time, and it means you are the permanently tied to managing this yourself

A typical example is a policies system that costs only £200 for over 600 policies and documents.

• Most managers end up spending over £12,500 in time and effort to review and customise
• Customisation is to that one Manager's preference, and quality can be variable
• When a new Manager starts it makes more sense to scrap the old and start all over again
• It becomes a mammoth task if you fall behind in upgrades