The format and intention of this is very similar to the "Annual Regulatory Review" that GP Practices have been subjected to.
Think of this as a telephone based Inspection to discuss:-

• Issues with your performance, if any
• Whether you have key processes in place
• Do you want to report anything?
• How are you dealing with specific issues?

The topics CQC want to discuss:-

• safe care and treatment
• staffing arrangements
• protection from abuse
• assurance processes, monitoring, and risk management

Be Prepared

The agenda covers Safety, Care & Treatment, Staff, Abuse and Safeguarding, Quality Assurance, and Risk Management
That's a wide range of topics covering everything an inspection would, and "If it walks like a duck....." Luckily it only lasts an hour.

Be careful out there: This is a Regulatory Interview