Inspectors will use the information about your service, from both existing and new sources, to decide whether they need to call you for a supportive conversation.

They will also use their additional knowledge and experience of your service to prioritise calls – so services with a higher risk will have priority.

A service with a higher risk level will have more contact from their inspector, as we will continue to monitor and engage with you until the emergency period is over. This approach means we’re able to target our support and action most effectively.