The key to delegation is making systems and content easy to understand. This provides clarity and confidence for team members to take on responsibility.

Pilots provided proof that even novice assistants in Special Measures were able to prepare and present to good effect at a CQC Inspection in a matter of days.
Separately, practices were able to do an entire year’s staff development, again in a matter of hours.

The systems become the hub of all activity where a single page can be used as a compliance briefing or as an agenda for a meeting, or for recording improvement.
Most importantly, virtually anyone at any level in the Practice can understand it, manage it, and even present at an Inspection.