Any unintended or unexpected incident that appears to have resulted in the Service user suffering any of these below:
- Death as a result of the incident
- Impairment of the sensory, motor or intellectual functions, which has or likely to last, for a continuous period of at least 28 days
- Changes to the structure of the service user’s body
- Prolonged pain or prolonged psychological harm
- Shortening of the life expectancy of the service user
Or, where the Service User requires treatment by a health care professional in order to prevent:
- Death of the service user, or
- Any injury which, if left untreated, would lead to one or more of the outcomes mentioned above
