Some of the most common questions CQC inspectors ask your staff.
| Can your staff answer these? Print this out and use as your checklist |
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| 1.1 | How long have you been working here? | |||
| 1.2 | How did you apply for the job? | |||
| 1.3 | What it is that you do at the practice? | |||
| 1.4 | Do you have a job description/ clear role responsibility? | |||
| 1.5 | Do you have a contract? | |||
| 1.6 | Were you given a staff handbook when you joined or since? | |||
| 1.7 | Do you know where to locate the staff handbook? | |||
| 1.8 | Name one good thing you like about your work? | |||
| 1.9 | Do you have any concerns? | |||
| 1.10 | Do you feel supported? | |||
| 2.1 | How are you treated by the management and Partnership? | |||
| 2.2 | Did you have an interview when you applied for the job? | |||
| 2.3 | Were references taken when you were appointed? | |||
| 2.4 | Did you have a CRB/DBS check for the current position? | |||
| 2.5 | Do you have staff appraisal? | |||
| 2.6 | When was your last appraisal? | |||
| 2.7 | How did you follow up to the objectives & action plan set out in your appraisal? | |||
| 3.1 | Do you have regular meetings as a practice or individual? | |||
| 3.2 | Are you included in adding to the agenda? | |||
| 3.3 | Do you receive meeting minutes? | |||
| 3.4 | How are action points arising from the meetings followed up? | |||
| 4.1 | Do you know about vulnerable adults and children? | |||
| 4.2 | Who is the safeguarding lead at the practice? | |||
| 4.3 | What are the practices’ out of hours’ arrangements? | |||
| 4.4 | Are you aware of a whistle blowing policy? | |||
| 4.5 | Do you feel free to blow the whistle if and when necessary? | |||
| 4.6 | Do you know about the complaints procedure and can you describe it? | |||
| 4.7 | How do you react when you read NHS choices, if there is a complaint? | |||
| 4.8 | Have you received training? | |||
| 4.9 | What courses have you been on? | |||